Privacy Policy
Last updated: January 1, 2025
1. Information We Collect
At Ship Smart Solutions, we collect personal information that you voluntarily provide to us when you use our website, fill out forms, request a quote, or communicate with us. The types of personal information we may collect include:
- Name, email address, and phone number — when you submit a contact form or request a quote.
- Shipping and logistics preferences — the type of service you are interested in (reefer, dry van, flatbed, etc.).
- Message content — any messages or inquiries you send through our contact form.
- SMS opt-in consent — if you provide consent to receive text messages from us, we record that consent along with the date and method of opt-in.
2. How We Use Your Information
We use the personal information we collect for the following purposes:
- To respond to your inquiries and provide freight and logistics quotes.
- To deliver and manage our trucking and transportation services.
- To send you informational updates about your shipments and our services.
- To send SMS text messages regarding your shipments, quotes, or account updates — only if you have provided express written consent.
- To improve our website, services, and customer experience.
- To comply with legal and regulatory requirements.
3. Sharing of Your Information
We do not sell, trade, or rent your personal information to third parties. We may share your information only in the following limited circumstances:
- With carrier partners and subcontractors solely for the purpose of fulfilling your shipping requests.
- With service providers who assist us in operating our website and conducting our business (e.g., payment processors, email service providers), under strict confidentiality agreements.
- When required by law, regulation, or legal process.
No mobile opt-in or text message consent will be shared with third parties or affiliates.
4. SMS Text Messaging Consent
If you opt in to receive SMS text messages from Ship Smart Solutions, you agree to receive informational and transactional SMS messages related to your shipments, quotes, and account. Message and data rates may apply. Messaging frequency may vary.
- Opt-out: Reply STOP to any message to opt out of receiving further SMS messages.
- Help: Reply HELP to any message for assistance.
- Carrier charges: Message and data rates may apply depending on your mobile carrier plan.
Consent is voluntary and may be revoked at any time by replying STOP. Upon opt-out, we will cease sending SMS messages to your number except as required by law.
5. Data Security
We implement reasonable administrative, technical, and physical safeguards to protect your personal information from unauthorized access, alteration, disclosure, or destruction. However, no method of transmission over the Internet is 100% secure, and we cannot guarantee absolute security.
6. Data Retention
We retain your personal information only for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required by law. SMS opt-in consent records are retained for the duration of the messaging campaign plus a minimum of 3 years for compliance purposes.
7. Your Rights
You have the right to access, correct, or delete your personal information. You may also opt out of receiving marketing communications from us at any time. To exercise these rights, please contact us at operations@ship-solutions.net or call (331) 215-4701.
8. Changes to This Policy
We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated revision date. We encourage you to review this Privacy Policy periodically.
9. Contact Us
If you have any questions or concerns about this Privacy Policy, please contact us: